Shipping & Returns

SHIPPING

COVID-19 UPDATE: Webstore orders currently ship out of our 2958 N Clark St. location every Tuesday and Thursday via USPS Priority Mail. Some packages may experience delays as USPS is no longer guaranteeing delivery dates. These delays are frustrating on our end as well and, unfortunately, we only have the same information from USPS that the customer gets from them once the packages go out with our mail carrier. If your tracking information shows your package as "Pre-shipment" or "In Transit" for over a week, please get in touch with your local post office to see if they have any information for you. As a small business without unlimited resources, USPS shipping and delivery issues are very frustrating on our end as well and we really appreciate our customers' patience and understanding. If the post office does not have any information we can take further action at that point

Please note: ALL ITEMS ARE NOT SOLD IN ALL BRICK & MORTAR STORE LOCATIONS. TO GUARANTEE AN ITEM IS AVAILABLE, PLEASE CALL THE STORE LOCATION.

  • Most in-stock items ship within 1 to 3 business days. (Business Days: Mon-Fri)
  • Framed pieces, state puzzle pieces, ticket & cork boxes, custom items, flashcards, and antiques may take anywhere from 2 to 10 days processing time (Before shipment). Additional information can be found in the items description regarding processing time. If you need something faster, please contact us before placing the order and we will be happy to check if your rush order can be accommodated.

  • In-store pick up is available! In store pick up takes the same amount of processing time as noted above. If you need something same or next day, please call a store location.

  • You will receive email updates on the processing of your order, add customerservice@foursided.com to ensure you don't miss anything! Our emails do occasionally get sent to customer’s junk mail folder. Please check your spam folder regularly if you are expecting an email from us.

  • Please note that items ordered together may not be shipped out in the same package or on the same day, and occasionally items may be temporarily out-of-stock or back ordered. You will be alerted within 2 business days in either instance and will be provided an approximate date of shipment. Should any other unforeseen delay or need to cancel the order occur, you will be notified.
 
Flat Rate Shipping : We provide speedy shipping via USPS Priority Mail.
For orders $1-$49.99
$6 shipping
Orders over $75 (pre-tax)
FREE!
For orders of Greeting Cards Only —  If you select this tier of shipping for orders other than flat greeting cards your card will be invoiced for the corresponding shipping tier according to your order price listed above. You order will ship once the difference is paid. We offer this extra option only as an affordable service to card customers because we understand that paying $6 shipping for a $5 card stinks! $2 shipping via USPS First Class Mail

 

To redeem Free Shipping: For orders over $50, we offer free shipping via USPS Priority flat rate.  At checkout, simply select FREE SHIPPING from the shipping service drop down menu. If you need your items faster, you may chose to pay for faster service. If there is no free shipping option in the menu please press "recalculate" or add more to your cart to meet the minimum of $50 before tax. Note: Any item that requires a non-flat rate box may result in an additional charge for shipping, depending on the size and/or weight of the item. You will be notified of this prior to being charged.

Returns & Exchanges

COVID-19 UPDATE: We will be accepting returns of eligible product purchased during our store closure (3/16 - 6/4) for 30 days after our stores are reopen to normal shopping (through July 3rd). Regular exceptions to the return policy still apply (see below). No face masks, other apparel, or consumables will be accepted for return and should all be considered final sale. Items must be in unused, like-new condition and in original packaging. Returns will be for STORE CREDIT ONLY, as always. Email customerservice@foursided.com with any further questions.

Items can be returned or exchanged within 30 days of delivery. Vintage items and custom pieces are not eligible for return. All returns are for STORE CREDIT ONLY. We do not offer cash, credit, or original tender returns.

If an item is damaged in shipping, we will request documentation of the damaged item and will provide a replacement thereafter. Please email customerservice@foursided.com about any issues you may have with your order. We will do out best to make it right!

Please inspect all merchandise within 30 days, as we are unable to accept any returns or damage claims beyond this time. Returns and exchanges must be postmarked within 30 day window of original order. If order is shipped back to us outside of that 30 day window, the return will be rejected.

All returned items must be returned in the original packaging and in new condition. Large wrap sheets, prints/paper products, or fragile items are damaged easily if not packaged carefully. We will be unable to accept these returns due to improper care.

Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer, unless the return shipment is to replace a damaged item. You will be provided with a label for damaged returns.

Gift Cards are final sale.

Shipping Returns:
To return your product, you should mail your product to: Foursided, Attn: Customer Care, 2958 N Clark St, Chicago, Illinois, US, 60657

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We want to make sure you love your purchase! If you have any concerns or questions please contact us via email. We love to hear any feedback!