Framing FAQs

1. What is your standard turnaround time? For a custom frame from start-to-finish, our standard turnaround time is two weeks. This gives us time to order your frame and materials, and to meticulously fit and finish your piece. We order from several different vendors in order to provide thousands of choices to create custom framing made-to-order. If you need something in a hurry, we can work with you to best meet your needs.

2. How much does custom framing cost? Ahh, our favorite question. Pricing your framing project will depend on a few factors. Examples include: overall size, frame moulding selection (type of wood, finish, metal, etc), type of glass (clear, museum, plexi), mounting processes, and other requirements to meet your needs. The best way to get an accurate quote is to bring your art to one of our locations for a free, no pressure consultation. We have options available to meet the needs of every budget and style.

3. Will someone be able to assist me with style choices and layout? Our framing design consultants love to talk about (guess what?) framing!! We can help guide you stylistically in the direction you would like. If you have no idea where to begin, we will guide you from the get-go. Our design consultants will also show you more non-traditional, unique ways of approaching your piece or help you keep it clean and simple. At the end of the day, we want you to leave with something that feels personal for you and right for your piece.

4. Can you work with the frame I already have? We do this all the time! If you would rather use an old frame from your grandmother's attic to frame your art, we can custom cut a mat and/or other materials to fit your existing frame. We also have stunning reclaimed and vintage frames. Stop in and a design consultant can help you find one that suits your needs.

5. What different glass options do you offer? We offer a wide variety of quality glass options to protect your art and keepsakes: •Premium Clear glass provides 45% UV protection •Conservation Clear blocks 99% of harmful UV rays •Museum Glass is anti-reflective with 99% UV protection If you're looking for acrylic or plexiglass, we carry that too! •Acrylic comes in clear, Conservation Clear, and Museum style.

6. Are your materials archival and acid-free? We have many options for acid-free and archival framing. Our mats are all acid free and we have museum quality materials available for mounting, glass and more, which we're happy to recommend based on the type of artwork and your project specifications. 

7. Should I get a wood or metal frame?  In addition to what you visual prefer, these frame types provide a different level of support. When working with an oversized piece, a slender metal frame can be as strong as a bulkier wood frame. You can often get a more affordable frame option in metal if you want a minimal look.

8. What does it mean to "float" an image? Floating your piece of artwork means that it will sit on top of the matboard, instead of underneath. A floating technique is used when you want to show the edges of your artwork or photo. For even more depth, we can create "float" the image, so it is raised above the mat board with foam core. This is a nice touch in a shadowbox containing objects of different depths.

9. Can I purchase a mat or glass without a frame? Absolutely! If you have a frame at home and all you need is the mat or glass, we can cut it for you. It is best to bring your art in for a consultation to make sure the measurements are correct and the mat opening will work with your image. 

10. Do you make mirrors? Yes! We can put a mirror in your existing frame, or you can create your own custom framed mirror in any size you want. Mirrors are available flat or with beveled edges. Stop in and ask about prices and options!