Framing FAQs

1. What is your standard turnaround time? For a custom frame from start-to-finish, our standard turnaround time is two weeks. This gives us time to order your frame and materials, and to meticulously fit and finish your piece. We order from several different vendors in order to provide thousands of choices to create custom framing made-to-order. If you need something in a hurry, we can rush most materials for a 10-20% rush fee to cover shipping costs.

2. How much does custom framing cost? Ahh, our favorite question. Pricing your framing project will depend on a multitude of factors. Examples include: overall size, frame selection, type of glass, mounting processes, and other specialty elements. The best way to get an accurate quote is to bring your piece direct to one of our locations for a free, no pressure consultation. We have options available to meet the needs of every budget and style.

3. Will someone be able to assist me with style choices and layout? Our framing design consultants love to talk about (guess what?) framing!! We can help guide you stylistically in the direction you would like. If you have no idea where to begin, we will guide you from the get-go. Our design consultants will also show you more non-traditional, unique ways of approaching your piece or help you keep it clean and simple. At the end of the day, we want you to leave with something that feels personal for you and right for your piece.

4. Can you work with the frame I already have? We do this all the time! If you would rather use an old frame from your grandmother's attic to frame your image, we can custom cut a mat border and/or other materials to fit your existing frame. We also have stunning reclaimed and vintage frames at our Andersonville location, stop in and a design consultant can help you find one that suits your needs.

5. What different glass options do you offer? We offer a wide variety of quality glass options to protect your art and keepsakes: •Premium Clear glass provides 45% UV protection •Conservation Clear blocks 99% of harmful UV rays •Museum Glass is anti-reflective with 99% UV protection If you're looking for acrylic or plexiglass, we carry that too! •Acrylic comes in clear, Conservation Clear, and Museum style. •Reflection control (non-glare) glass can tend to look a little foggy, so we don't usually recommend it, but it is available by request.

6. Are your materials archival and acid-free? We have many options for acid-free and archival framing. If your piece is an original and needs extra care we can supply that. Our mats are all acid free and we have museum quality materials available for mounting, glass and more. Just ask!

7. Should I get a wood or metal frame? The most important reason to compare metal and wood frames (besides the visual impact) is in making sure your piece is structurally sound. When working with an oversized piece, a slender metal frame can be the equivalent to a bulkier wood frame when is comes to support. You can often get a more affordable frame option in metal if you want a minimal look.

8. What does it mean to "float" an image? Floating your piece of artwork means that it will sit on top of the matboard, instead of underneath. A floating technique is used when you want to show the edges of your artwork or photo. For even more depth, we can create a Plateau Mount where the image is raised above the mat board with foam core. This is a nice touch in a shadowbox containing objects of different depths.

9. Can I purchase a mat or glass without a frame? Absolutely! If you have a frame at home and all you need is the mat or glass, we can cut it for you. It is best to bring your piece in for a consultation to make sure the measurements are correct and the mat opening will work with your image. You can also purchase other framing components like foamcore backing.

10. Do you make mirrors? Yes! We can put a mirror in your existing frame, or you can create your own custom framed mirror in any size you want. Mirrors are available flat or with beveled edges. Stop in and ask about prices and options!